Legal Information

Registered Office

Hartlepool, East Durham, Tees Valley and North Yorkshire Credit Union Limited (trading as Moneywise Community Banking),
3-5 Avenue Parade,
Avenue Road,
Hartlepool.
TS24 8BB

Registration Number: 213772

Privacy Statement

Moneywise Community Banking is committed to protecting your privacy when you use our on-line website ("Services"). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it.

From time to time, we add or change functions, features or products to our Web Sites or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Your acceptance of these Privacy Statement terms

By using any of the sites within our web site network ("Web Sites") or our Services, you unconditionally agree to be bound by this Privacy Policy.

What data do we collect and how do we use it?

Moneywise Community Banking collects and processes information about you in order to:

  1. identify you each time you visit a Web Site or wish to have a Service provided;
  2. process orders, applications or forms submitted by you;
  3. improve our Services and Web Sites
  4. carry out research on the demographics, interests and behaviour of all of our customers;

You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. You are under no obligation to provide this information, but if you don't then we may not be able to provide you with certain services or personalise your experience and tailor our Services for you (for example, tell you about special offers on things you're interested in).

Log files / IP addresses

When you visit our Web Sites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our Web Sites and to collect broad demographic information for aggregate use.

Non personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Sites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Web Sites with information relating to the number of users linking to our Web Sites from their sites. You cannot be identified from this information.

Use of Cookies

Cookies are pieces of information that a Web Site transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a Web Site if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies.

We use cookies for the following reasons:

  1. To collect non-personal information on your usage of the Website or Service;

With Whom Is The Information Shared?

Moneywise Community Banking will not share, sell or rent your personal information to third parties.

Moneywise Community Banking may disclose aggregate statistics about our sales, and our Web Site visitors in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.

Moneywise Community Banking may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Moneywise Community Banking and its Web Sites, visitors to the Web Sites and customers of our Services.

Our Web Site contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Moneywise Community Banking is not responsible for the privacy policies or the content of such sites.

Security

Moneywise Community Banking places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, only authorised personnel have access to user information. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Where is the information stored?

Information which you submit via our Web Sites is stored on computers located in the European Economic Area.

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